In concert with diminished regulation over
programs, the social safety net is vulnerable to exploitation. Providing
the safety net is a core public function which should remain responsive to
democratic principles and accountable to elected officials. Although the
government can contract out services, it cannot contract out the function of
governing.
This privatization of welfare services leads
to lack of adequate oversight in many jurisdictions when the organization that
obtains the government grant subcontracts services to others, including private
businesses. Thus, for-profit companies can be the entities that actually
provide the in-field services. There is no provision for financial or service-quality
oversight. In theory, the contractors
should police themselves and their subcontractors, but there is little profit
incentive to do proper oversight.
President George W.
Bush’s Faith-based initiative intended to reduce the size of government, but
not necessarily the amount spent. His
applied method shifted the responsibility for delivery of numerous social
services from government agencies to newly-recognized, Faith-based organizations. Privatization of welfare by delegation to
contractors and subcontractors for service provision raises due process and
accountability issues. Welfare
programs involve provision of adequate food, adequate clothing, adequate
shelter, and minimal preventive public health care. Although the government has been viewed as
the most obvious provider of these programs, faith-based programs have also
frequently provided services to those in need. [i] But the government, which is elected and
accountable to the citizenry, still accepts responsibility and accountability
to see that social justice prevails and a decent chance at a reasonably healthy
and active life can be provided for all citizens.
In 1997, the Texas Supreme Court [ii] developed a test to
evaluate the efficacy of delegation to private parties. These guidelines are used to frame decisions
about the scope of authority, accountability to the public and to federal
authorities. They identify the requisite
expertise that qualifies a private entity to be a contractor.
There is concern that private
entities which contract to provide welfare services are not governed by
constitutional constraints. In other
words, if a private contract provider of social services commits a wrongful
action, the wronged person cannot invoke constitutional protections.
The legal doctrine that defines
“State Action” determines that a person who is a government actor and commits a
wrongful act is subject to constitutional constraints. State government and federal employees are
clearly government actors, but private entities usually are not. With government privatization contracts,
authorization is transferred to private entities, but not “state actor”
obligations. Liability for actions is
effectively diminished. Privatization of
contracts for welfare services permits autonomy without supervision or legal
accountability. Although there may be
statutes in state or federal law that give the wronged person the opportunity
to receive notice and obtain a hearing, these laws are generally not
enforceable. The courts have held that,
unless there is a specific provision for enforcement, there will be no
enforcement of these procedural rights.[iii] The wronged person can sue under the
third-party beneficiary principle - to compel compliance with the terms of the
contract between the government and the private entity, but this is rarely
successful.[iv]
Contracts are often drawn up with
the simple insertion of a provision in the contract that bars third-part
lawsuits. Social service recipients are largely at the mercy of the political
process to grant legal protection entitlements and due process rights. They are also at the mercy of contracted
parties to define and/or grant them contractual rights.
Despite these constitutional and due
process concerns, an increased number of government services are contracted out
to private providers, which leaves clients with little or no recourse if their
constitutional rights are violated.
Privatization may, in reality, simply replace a government bureaucracy
with a private monopoly. [v] Most persons who oppose privatization are
concerned about the negative outcomes it makes very possible.[vi]
There is a human dimension to
quality social services that is difficult to protect in an unregulated
contractual arrangement. To
relegate sensitive decisions to private organizations and companies that use
market-based models is potentially a risk that is under-appreciated for its
implications. Critical decisions that affect our society’s most vulnerable
citizens can become based on short-term private incentives rather than
long-term public interests.[vii] [viii] Government authority may be unable to
scrutinize the work of private entities adequately because of budgetary
restrictions or unfamiliarity with contract management. The lack of oversight could mean that the
public is not assured that tax dollars awarded to government contractors will
yield a privatized service that performs adequately.
The Personal Responsibility and Work Opportunity Reconciliation Act
(PRWORA) of 1996 [ix]
repealed Aid to Families with Dependent Children (AFDC), the federal cash
assistance program, and replaced it with Temporary Assistance for Needy
Families (TANF), a cash assistance program primarily operated by the individual
states. Prior to PRWORA, determination
of which applicants qualified for federal benefits was performed by a public
agency staff in civil service. (Title I, Section 104) Under
the new 1996 law,[x]
however, TANF eligibility in Florida and Texas was contracted out to private
organizations which were not directly accountable to public authority.
Privatization can be undermined by corruption if lucrative contracts
are awarded to political allies, relatives or friends of public officials. Many of these contractors are not qualified
for the work or may cut corners to expand profits, especially when oversight is
limited. Contractors have been found to
commit fraudulent and illegal practices, including:
• bid-rigging (arranges bids to be submitted by selected firms to limit
real competition);
• low-ball bids (sets bids artificially low to win contracts, then
subsequently raises fees excessively through tactics such as change orders);
• over-billing (charge too much, or charge for work not done).
These practices are difficult to prove, to monitor for and to
investigate.[xi]
Texas and Florida privatized functions to qualify clients for public
benefits. They closed public offices and
set up call centers that use 2-1-1 information lines. Staff employed by private contractors took
initial client applications by telephone and if eligible, sent them to a public
agency for final certification. Private
contractors employed by corporations determined whether an application was
submitted to a public agency. Access to benefits under this system can be
manipulated to maximize profit or can be awarded in a biased way. The privatization of welfare eligibility
determination, including food stamp and Medicaid coverage, represents a
fundamental shift in delivery of social support to low-income populations.
Large, for-profit corporations may have strong financial incentives to either
turn away recipients or provide them with inadequate services. Freedom of information and open records acts
do not apply to private contractors.
This makes it difficult to determine how public funds were spent.[xii]
The use of subcontractors or outsourcing has often been used to
abdicate social and moral responsibility.
There are significant legal, political and economic advantages to the
perpetrator of human rights abuses, of using subcontractors, because it
ultimately helps obscure the relationship between the perpetrator and the
actual act. It is a politically valuable
device, because even if abuses are exposed, it will frequently look as if
someone else (the contractor) was responsible.
This ultimately makes it difficult to hold a violator legally
accountable and to be able to apply appropriate sanctions. Thus the very effective human rights tactic
of public shaming, in these circumstances, often becomes ineffective. Outsourcing to contractors permits the
perpetrators to ignore the societal norms and to conceal the perpetrators
breach of those norms. In addition, it
legally protects perpetrators from both legal prosecution and
embarrassment. Subcontracting to
corporations providing services such as prisons, healthcare and the military are
particularly problematic, as in these settings there is reduced transparency to
the public and less scrutiny by law enforcement. Transnational corporations have enormous
political and financial influence and power.
Health maintenance organizations and prisons use cost cutting methods
which include using insufficiently trained, underpaid and over worked
employees. Rapid employee training and
high turnover can lead to inadequate services in residential treatment centers,
prisons, and other facilities. When
operated as a for profit business, cost reductions can lead to inadequate care,
lack of adequate programming and abuse.
Outsourcing allows the perpetrator to not just abdicate responsibility
but also assists the aggressor in maintaining a respectable public persona in
the public eye. This often amounts to abuse of state-sanctioned power and
authority. Often outsourcing is
presented to the public as necessary to cut costs. The use of subcontractors
makes it more difficult to determine who is responsible for abuses and these
cases are very complex.
[ii] Tex. Boll Weevil Eradication Found., Inc. v.
Lewellyn, 952 S.W.2d 454, 472 (Tex. 1997).
These factors affect whether a government function
can be delegated: (1) are the private
delegate's actions subject to meaningful review by a state agency or other
branch of state government;( 2) are the persons affected by the private
delegate's actions adequately represented in the decision process; (3) is the
private delegate's power limited to making rules, or does the delegate also
apply the law to particular individuals;(4) does the private delegate have a
pecuniary or other personal interest that may conflict with his or her public
function; (5)is the private delegate empowered to define criminal acts or
impose criminal sanctions; (6)is the delegation narrow in duration, extent, and
subject matter; (7)does the private delegate possess special qualifications or
training for the task delegated to it; and (8) has the Legislature provided
sufficient standards to guide the private delegate in its work. Although not
all the factors relate to public assistance (notably three and five), the rest
can, and are considered very instrumental to determine whether certain
authority can have been delegated. http://www.supreme.courts.state.tx.us/ebriefs/09/09048105.pdf.
[iii] Freeman, Jody, 116 Harv. L. Rev. 1285, 1304-05 (2003).
[iv] Estrin Gilman, Michele, “Legal Accountability in an
Era of Privatized Welfare,” 81 Cal. L. Rev. 569, 611-12 (2001).
[v] Freeman, Jody,
“Extending Public Law Norms Through Privatization,” 116 Harv. L. Rev. 1285, 1300 (2003).
[vi] Jody Freeman, “The Contracting State,” 28 Fla. St. U. L. Rev. 155, 170
(2000). Persons concerned about the
potential negative results associated with privatization are called “consequentialists.”
[vii] Diller, Matthew, Form and Substance in the
Privatization of Poverty Programs, 49 UCLA
L. Rev. 1739, 1740 (2002).
[viii] Shue, Henry, Basic Rights: Subsistence, Influence, and U.S. Foreign
Policy,p. 23,
Princeton University Press (1996).
[ix] Personal Responsibility and Work Opportunity Reconciliation Act
of 1996, Pub.L.No. 104-193, 110 Stat. 2105.
[xi] Stevenson, Dru,
“Privatization of Welfare Services: Delegation by
Commercial Contract:, 45 Ariz. L. Rev. 83,
88 (2003).
[xii] “Safety Net for Sale: Dangers of Privatizing Social
Services,” American Federation of State,
County and Municipal Employees, AFL-CIO,
1625 L Street, N.W., Washington, D.C. 20036-5687, Web
site:www.afscme.org,
Privatization Section, www.afscme.org/private/index.html